1. Nature of Service

Covena provides a digital software service. No physical goods are shipped, and no delivery or shipping charges apply.

2. Activation

Service is activated on the billing start date agreed in the client's Service Agreement. Onboarding and configuration of the AI agent begin once the initial invoice is paid, and the agent is made live within 14 (fourteen) working days, unless a different timeline is specified in the Service Agreement.

3. Confirmation

The client's Finance and operational PIC are notified by email once the AI agent is live and accessible through the Covena dashboard.

4. Ongoing Availability

Covena maintains system availability of at least 99.5% per calendar month for components hosted or directly managed by Covena, excluding scheduled maintenance and third-party services such as WhatsApp. Scheduled maintenance is communicated at least 48 hours in advance.

5. Contact

Email: support@covena.ai
WhatsApp: +62 823-2123-3880