1. Scope of Service

Covena provides AI Sales Agent software as a subscription service. All services are governed by a signed Service Agreement between Covena and the client. No physical goods are sold.

2. Subscription Term

Subscriptions run for an initial term of 6 (six) months from the billing start date, and renew automatically for successive 6-month terms unless either party gives written notice of non-renewal at least 30 (thirty) days before the current term ends.

3. Cancellation

To cancel, the client sends written notice to support@covena.ai at least 30 days before the end of the current term. If a client terminates early, of their own accord, before the end of the current 6-month term, the client remains liable for the monthly fees for the remainder of that term, as set out in the Service Agreement.

4. Refunds on Integration Fees

Where a one-time integration cannot be completed because a third-party API provider or the client's internal team is unable to supply the documentation, access, or technical requirements needed, Covena will cancel that integration and refund the related integration fee to the client.

5. Overpayment

If a client overpays an invoice, the difference is either refunded by bank transfer to the originating account within 14 (fourteen) working days, or credited against the following month's invoice, at the client's choice.

6. How to Request a Refund

Email support@covena.ai with the invoice number and the reason for the request. We respond within 5 (five) working days.

7. Contact

PT Covena Teknologi Global,
Komplek Gading Bukit Indah Blok U5-U6
Jl. Bukit Gading Raya, Kelapa Gading Barat
Kelapa Gading, Jakarta Utara 14240

Email: support@covena.ai
WhatsApp: +62 823-2123-3880