Welcome to Covena Portal, a CRM service provided by Covena. These Terms of Service ("Terms") govern your access to and use of the Covena Portal website and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

By creating an account or using the Service, you represent that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy.

2. Description of Service

Covena Portal is a Customer Relationship Management (CRM) tool designed to help you manage your customer interactions, primarily by providing insights and analytics related to your email communications. The Service requires integration with your email account to function effectively.

3. User Responsibilities

• You are responsible for maintaining the confidentiality of your account login information.

• You agree to provide accurate and complete information when setting up your account.

• You must comply with all applicable laws and regulations while using the Service.

• You agree not to use the Service for any illegal or unauthorized purpose.

4. Grant of Access and Consent

To provide the core functionality of Covena Portal, you explicitly consent to granting us full access to your connected email account(s). This access is necessary to retrieve, process, and analyze your email messages (inbound and outbound) to generate analytics and provide the CRM features.

By using the Service, you acknowledge and agree that Covena will have the ability to access, read, and process emails within your connected inbox(es). You represent that you have the necessary rights and permissions to grant us this access.

5. Data Collection and Use

We collect and process data from your connected email account(s) to provide and improve the Service. This includes:

• Email Content and Metadata: The full content of your emails, including body and attachments, along with metadata such as sender, recipient, subject line, and timestamps.

• Analytics Data: Data derived from processing your emails, specifically inbound and outbound email analytics, communication volume, response times, and other interaction patterns.

• Usage Data: Information about how you use the Covena Portal interface.

This data is used solely for the purpose of providing the CRM service, generating analytics, and improving the functionality and features of Covena Portal.

6. Third-Party Services

Covena uses third-party services, including Unipile, to facilitate the connection and interaction with your email provider(s). By using Covena Portal, you also agree to be bound by Unipile's terms of service and privacy policy where applicable for the email integration aspects of the Service. We are not responsible for the terms or policies of Unipile or any other third-party service.

7. Data Security

We take reasonable measures to protect the data we collect and store. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We store your data safely.

8. Intellectual Property

All intellectual property rights in the Service and its content (excluding your email data) are owned by Covena or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.

9. Disclaimers and Limitation of Liability

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, regarding the Service.

To the fullest extent permitted by law, Covena shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; or (c) unauthorized access, use, or alteration of your transmissions or content.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice. You may stop using the Service at any time. Upon termination, your right to use the Service will immediately cease, and you will need to disconnect your email account.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of changes by posting the revised Terms on the Service or by other means. By continuing to use the Service after changes become effective, you agree to be bound by the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at: support@covena.ai